When was the last time, using a web-based product, that you felt in good hands? Are there any applications out there that make you comfortable - not only because they help you, but because you know they won’t fail you? Because you actually “feel” them as an extension of yourself or your brain?

It’s becoming harder and harder to find applications that make you feel emotionally connected. Taking the physical example of the iPod, which by being tactile in its nature (through the click-wheel and its UI) makes you feel like you have a grasp on your musical collection, can the same sort of emotional attachment be created on web-based UIs?

I don’t think we’re anywhere near the optimal interfaces to connect to and use computers - the keyboard and mouse just don’t convey the experience you may want to get out of a computer-based (or web-based) product. I’m not sure what the solution for the interface will be (although touch is fundamental - as our whole nature is mostly around it) and although my job designing is to create interactions, I always feel pressured by the limitations of the web as a medium.