Comments on: Inspired by Zappos http://blog.webreakstuff.com/2008/06/inspired-by-zappos/ A blog on entrepreneurship, user experience, and web innovation. Published by Fred Oliveira. Tue, 13 Dec 2011 18:19:07 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Daniel Barradas http://blog.webreakstuff.com/2008/06/inspired-by-zappos/comment-page-1/#comment-41495 Daniel Barradas Wed, 11 Jun 2008 00:42:17 +0000 http://blog.webreakstuff.com/?p=362#comment-41495 I heard about them about a year ago because of their customer policy. It's one of the best storys in the retail business. Cutting a sad story short, they had by that time a 15 day free return policy and this girl bought some shoes for her mother who died in the next few days. Not only they took the shoes back but they bought and sent her a bouquet of flowers with condolences. Nice gestures make all the difference. http://www.zazlamarr.com/blog/?p=240 PS: It's almost been one year and I still remembered that ... that's awesome free publicity that proves that you can get there just by caring about your customers. I heard about them about a year ago because of their customer policy. It’s one of the best storys in the retail business.

Cutting a sad story short, they had by that time a 15 day free return policy and this girl bought some shoes for her mother who died in the next few days. Not only they took the shoes back but they bought and sent her a bouquet of flowers with condolences.

Nice gestures make all the difference.

http://www.zazlamarr.com/blog/?p=240

PS: It’s almost been one year and I still remembered that … that’s awesome free publicity that proves that you can get there just by caring about your customers.

]]> By: Korina Meza http://blog.webreakstuff.com/2008/06/inspired-by-zappos/comment-page-1/#comment-41493 Korina Meza Sat, 07 Jun 2008 17:28:57 +0000 http://blog.webreakstuff.com/?p=362#comment-41493 The first article from Harvard Business Publishing, talks about how Zappos bribes potential employees into quitting in order to gauge their interest and commitment to the company’s values. The first article from Harvard Business Publishing, talks about how Zappos bribes potential employees into quitting in order to gauge their interest and commitment to the company’s values.

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